Short answers to the things that trip people up. Still stuck? Contact us — or use in-app support, which attaches your app version automatically.
A red total (or a “sync incomplete” state) means one source didn't answer this round — not that your money vanished. FolioSum keeps the last known balances instead of wiping them. Pull to refresh again in a minute. If one exchange keeps failing, re-check that its key is read-only, still valid, and has no IP restriction.
Those three chains use 0x… addresses just like Ethereum, so the chain you pick matters. Make sure you selected SUI, APT or STRK in the chain chips — not ETH. In a bulk import file, the chain code must be the first token on the line, otherwise the address is treated as EVM.
Aster returns no data at all while privacy mode is enabled on your account. Turn it off in Aster, then refresh. Aster needs no API key — only the wallet address you trade with.
BtcTurk requires every API key to be locked to a fixed IP address. FolioSum reads balances directly from your phone, whose IP changes constantly, so such a key would fail almost every time. Paribu has no documented balance API. Neither is a limitation we can work around from the app.
Commodities other than precious metals need a TwelveData API key, and on TwelveData non-metal commodities (oil, gas, grains) are a paid add-on — a free key won't return them. Gold, silver, platinum and palladium are different: use the Precious metals asset type, which is priced free from Yahoo Finance and needs no key. Crude oil and Brent also have free presets under the Commodity type.
Solana balances need a Helius API key (free tier is plenty). Add it under Settings → API Key — there's a “Get a free key” link next to the field.
Crypto prices come from CoinGecko's public API, which rate-limits heavy use. Adding a free CoinGecko Demo key raises the limit substantially. Stock and commodity prices come from Yahoo Finance and TwelveData.
Almost nothing. Manual entries, prices, all 32 exchanges, brokerage-free wallets and native balances on 26 chains are free forever. Only two things spend credit: DeBank (EVM tokens & DeFi) and SnapTrade brokerages. See the cost table in How it works.
Platforms whose balances were synced automatically are deleted together with those balances, after a confirmation. Deletion is only blocked when the platform still holds manual entries you typed yourself — those are irreplaceable, so remove them first.
Cloud backups are encrypted end-to-end: the passphrase never leaves your device and we cannot reset or recover it. Without it the backup cannot be decrypted by anyone, including us. Store it somewhere safe.
Keys are stored encrypted on your device and are never uploaded to our servers. Exchange calls go straight from your phone to the exchange. That's also why we insist on read-only keys: even in the worst case, a read-only key cannot move funds.
Define the market once under Settings → Market types (name, Yahoo suffix, currency), then add the stock with its plain ticker — the app appends the suffix and converts the local price for you. Full walkthrough with a German example in the Setup guide. Exchanges that quote in sub-units (London pence, JSE cents, Tel Aviv agorot) are detected and converted automatically.
Setting something up for the first time? The Setup guide has step-by-step instructions for every exchange, wallet chain and optional API key.